Payment Information

No-show fees or cancellation fees according to the policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security deposit.

General Policies

1. Cancellations

Cancellations without penalty must be made before the start of the check-in day. For example:

• If check-in is on January 1st and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 p.m. on December 29th.
• Exceptions may be considered with prior authorization from the hotel.

2. Early Check-Out or No Show

Early check-out or no-show will generate a penalty of 100% of the total reservation. Exceptions may be considered with prior authorization from the hotel.

3. Reservation Modification

Non-Refundable reservations do not allow date or name changes. Extending the reservation implies maintaining the original policies and restrictions. Exceptions may be considered with prior authorization from the hotel.

4. Refunds

No refunds will be made for late check-in or early check-out. For flexible reservations with partial or full refunds for cancellation, the refund will be processed within 10 business days after the corresponding request and confirmation.

5. Important Information

•  Stay extensions require a new reservation.
• All guests must be properly registered at the time of booking, otherwise additional charges may be incurred at check-in.
• Accommodation for additional guests is not guaranteed.
• Guests under 18 years of age may only check in when accompanied by a parent or legal guardian.
• The price does not include additional charges for hotel services (minibar, telephone calls, etc.), taxes or other regulatory surcharges. These fees will be determined at check-out.

6. Non-Refundable Fees

By making your reservation, you agree that any associated transaction fees and service charges are non-refundable. This means that in the event of cancellation of your reservation, these fees will not be refunded as they correspond to services processed at the time of confirmation.

Force Majeure Policy



1. Natural Disaster

A return certificate, valid for unused nights, will be issued within 1 calendar year. This certificate is not transferable or redeemable for cash and is subject to availability and restrictions.

2. Natural Disaster Alert

There will be no penalty for date changes up to 72 hours after the alert is issued.

3. No Shows

There will be no penalty from the time the alert is issued until 5 days after the hotel resumes normal operations.

4. Early Check-out

Early check-out will not incur penalties, and the guest will receive a certificate for unused nights, valid for 1 year.

5. Rescheduling

The original rate will be guaranteed for travel within one year of the original booking date. Rescheduling must be done within 30 days of the natural disaster, with applicable seasonal restrictions.

6. Policy Changes

This policy may be subject to change without notice.